Terms & Conditions

General Disclaimer

By accessing the Pure Blue Filtration Limited website or purchasing products from Pure Blue Filtration Limited, you acknowledge and agree to the following terms and conditions. If you do not accept these terms, please discontinue use of the website and services.

For any enquiries, please contact Pure Blue Filtration Limited directly through our website or contact channels.

From time to time, Pure Blue Filtration Limited may send maintenance reminders, product information, updates, or promotional offers relating to our products and services. If you prefer not to receive these communications, you may request removal from our contact list at any time.

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Website Content & Use

All material displayed on this website, including logos, graphics, product descriptions, images, text, and branding, remains the property of Pure Blue Filtration Limited unless otherwise stated.

Website content may not be copied, reproduced, modified, distributed, or republished without prior written consent from Pure Blue Filtration Limited.

Users must not upload or distribute any material through this website that infringes on copyright, trademark, or intellectual property rights belonging to another party.

Pure Blue Filtration Limited accepts no responsibility for any damages, losses, or costs arising from the use of this website or our products. This includes indirect, incidental, consequential, or special damages associated with product use or website access.

By using this website, you agree to indemnify and hold harmless Pure Blue Filtration Limited against any claims, liabilities, expenses, or losses resulting from misuse of the website, products, or breach of these terms.

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Privacy

Pure Blue Filtration Limited values your privacy and takes reasonable steps to protect any personal information provided through this website.

We use secure systems and encryption technology to help safeguard customer information. Personal details collected through our website will not be sold or intentionally shared with third parties.

Occasionally, we may contact customers regarding product servicing, filter replacement reminders, promotions, or new product releases relevant to their previous purchases or enquiries. Customers may opt out of these communications at any time by contacting us directly.

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Product Warranty

Pure Blue Filtration Limited provides a warranty covering manufacturing defects on applicable products for a period of 12 months from the original purchase date.

Where a product component is found to be faulty due to manufacturing defects, Pure Blue Filtration Limited may repair or replace the component at its discretion, provided the product has been correctly installed, operated, and maintained according to recommended guidelines.

Consumable items, including filters and cartridges, are excluded from warranty coverage unless otherwise specified.

Nothing within these terms is intended to limit or exclude consumer rights provided under New Zealand consumer legislation, including the Consumer Guarantees Act 1993 and the Fair-Trading Act 1986.

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Shipping & Order Dispatch

Pure Blue Filtration Limited aims to dispatch in-stock orders within two working days following confirmation of payment.

Although every effort is made to maintain product availability, delays may occasionally occur due to supplier shortages, freight disruptions, or increased demand. Where possible, estimated restock or delivery timeframes will be communicated to customers.

Pure Blue Filtration Limited is not liable for courier delays or circumstances beyond our reasonable control.

Returns, Warranty & Liability

Returns & Refunds

Pure Blue Filtration Limited is committed to supplying quality products and providing reliable customer service.

If you are not fully satisfied with your purchase, products may be returned within 14 days of delivery, provided they are unused and returned in their original saleable condition. Once received and inspected, we may offer either a replacement product or a refund using the original payment method.

Return shipping costs are the responsibility of the customer unless otherwise agreed. In cases where a return has been approved for exchange due to a product issue, reasonable courier costs may be reimbursed once the item has been received and assessed.

Please contact Pure Blue Filtration Limited before returning any product so we can assist with the return process.

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Faulty or Damaged Products

All products are inspected before dispatch to ensure they meet our quality standards. However, if a product arrives faulty or damaged, please contact Pure Blue Filtration Limited as soon as possible so we can arrange an appropriate solution, including replacement, repair, or refund where applicable.

Customers are encouraged to inspect deliveries before signing for goods. Any visible freight damage should be noted with the courier at the time of delivery.

Pure Blue Filtration Limited may not accept claims for transit damage where goods have been signed for as received in good condition.

Faults that develop after installation or use may be covered under product warranty, subject to assessment and warranty conditions.

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Retention of Ownership

All goods supplied by Pure Blue Filtration Limited remain the property of Pure Blue Filtration Limited until full payment has been received for all outstanding amounts owed by the purchaser.

Ownership of products will not transfer until payment has been cleared in full, including payments made by cheque, bank transfer, or any other payment method.

Until ownership transfers:

• Products are held by the purchaser on behalf of Pure Blue Filtration Limited

• Pure Blue Filtration Limited reserves the right to recover unpaid goods where necessary

• Any resale of unpaid goods may be treated as acting on behalf of Pure Blue Filtration Limited

Pure Blue Filtration Limited may request that unpaid goods are stored separately or clearly identified until payment obligations have been met.

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Website & Product Disclaimer

While every effort is made to ensure the information provided by Pure Blue Filtration Limited is accurate and up to date, website content is supplied for general information purposes only and should not be considered professional medical or health advice.

Pure Blue Filtration Limited accepts no responsibility for damage resulting from excessive water pressure, water hammer, incorrect installation, or failure to install appropriate pressure-limiting devices where required.

Customers are responsible for ensuring products are installed correctly and used within recommended operating conditions.